Shipping Policy
STANDARD SHIPPING TIMES
United States: 7–14 business days (varies by state)
Hawaii & U.S. Territories: Please allow 15–30 business days due to customs and distance.
International Shipping: 7–15 business days
Delivery time may vary depending on destination country and local customs processing.
PROCESSING TIMES
Orders typically take 1–3 business days to process before shipment.
Please note that weekends and holidays are not considered business days.
During high-volume periods, such as sales or holidays, processing may take up to 5 business days. We appreciate your patience and understanding.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number.
If you have trouble locating it or need assistance, feel free to email our support team at support@truebee.store at any time.
Unexpected Delays
While we aim to meet the estimated shipping timelines, unexpected delays may occur due to:
𖤜 Carrier disruptions
𖤜 Customs processing
𖤜 Local holidays or extreme weather
We thank you for your patience and understanding in these situations.
Customs & Duties (for International Orders)
If you’re located outside of the U.S., your local government may charge customs duties, taxes, or import fees. These charges are not collected by TrueBee, and we have no control over them.
By placing an international order, you acknowledge responsibility for any additional charges.
Please do not refuse delivery due to customs fees, as the package may be destroyed and will not be eligible for a refund.
Disclaimer
These policies are specific to TrueBee and may be referenced in any customer service or dispute resolution situation. We strongly encourage you to read them before placing your order.
If you have any further questions, please don’t hesitate to reach out to us at support@truebee.store.